Zoome Casino Terms and Conditions Overview
Zoome Casino publishes a set of General Terms, last updated on 2026-02-13, with the English version prevailing in case of discrepancies. This page summarises the key points players should understand before using zoome casino, including eligibility, account rules, verification, payments, bonuses and responsible gambling options. It is a summary only, and the full published terms on the site remain the authoritative source.
Eligibility and Geographic Restrictions
Zoome Casino terms exclude players located in the UK, USA, Russia, Ukraine, Netherlands, Belgium, Poland, Brazil, Cyprus, Japan, Ontario, New Brunswick and other territories listed in section 2.4 of the full terms. Sweden is excluded from bonuses and the VIP programme. Provider-level restrictions may differ from the site-wide list. Access to the website from a particular location does not by itself establish that the service is authorised in that market. Using a VPN to bypass geographic restrictions is prohibited. The minimum age requirement is not specified in the supplied information.
Account Registration and Account Terms
The AML Policy requires players to provide their legal name, date of birth, residential address, email address and evidence of identity and address. Each player may hold one personal account, and payment methods used must be in the player's own name. The homepage describes a signup process, but the live registration form and confirmation sequence have not been independently exercised. Accounts that remain inactive for twelve months are subject to a €10 monthly fee.
Identity and Payment Verification
Zoome Casino may request identity, address and payment evidence from players. The terms specifically require identity checks for Bitcoin users before play or deposit. The FAQ estimates verification at around 24 hours, while the AML Policy permits up to thirty business days. Deadlines and triggers for verification requests vary, and no KYC documents were submitted during research, so actual processing times are untested.
Deposit Methods and Conditions
Listed deposit methods include Visa, Mastercard, Giropay via MiFinity, CashtoCode, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, Tether and Bank Transfer. The minimum deposit is EUR 20 or AUD 20. Deposits are subject to a 3x turnover requirement before withdrawal.
Withdrawal Methods, Minimums and Limits
Withdrawal methods include Bank Transfer, PayAnyBank, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, Tether, Visa and Mastercard. The minimum withdrawal is EUR 50, USD 50, NOK 600, CAD 75, NZD 75, AUD 75 or ZAR 1050, depending on currency. Withdrawal limits are EUR 1000 per day, EUR 5000 per week and EUR 10000 per month. Specific withdrawal conditions beyond these limits are not detailed in the supplied information.
Bonus Terms and Wagering Requirements
The Bonus Terms are dated 2023-08-23. The welcome package carries a 40x wagering requirement, cash is used before bonus funds, and only one bonus can be active at a time. The maximum bet while wagering a bonus is €5 or A$7.50. The welcome bonus is valid for seven days, and free spins must be activated within one day. Game contributions are 100% for slots and 5% for roulette, poker, card games, video poker and casual games, with other games contributing 0%. Welcome winnings are capped at 10x the credited bonus, subject to promotion-specific overrides, and general spin caps may also apply. Finland is excluded from welcome offers. The AUD-locale promotion cards list a first deposit offer of 100% up to A$1,500 plus 100 spins, a second deposit offer of 50% up to A$1,125 plus 50 spins, a third deposit offer of 100% up to A$1,125 plus 100 spins, each requiring a minimum deposit of A$20, and a highroller first-deposit offer of 125% up to A$2,625 with a minimum deposit of A$450. Reloads and cashback are also listed. These are published regional offers, not universal terms, so players should confirm the current promotion card before opting in.
Gameplay Rules
Specific gameplay rules beyond bonus contribution rates are not detailed in the supplied information. Players should consult the full General Terms and individual game rules published by Zoome Casino for complete requirements.
Restricted and Prohibited Activity
Confirmed prohibitions include holding more than one personal account, using payment methods not in the player's own name, and using a VPN to bypass geographic restrictions. A fuller list of prohibited activities is set out in the published terms but is not reproduced in the supplied information.
Account Suspension
Specific triggers and procedures for account suspension are not detailed in the supplied information. Players should refer to the full General Terms for the applicable provisions.
Account Closure and Inactivity
Accounts that remain inactive for twelve months incur a €10 monthly fee. Other account closure procedures are not detailed in the supplied information and should be checked in the full published terms.
Responsible Gambling Tools
The official responsible gambling policy offers daily, weekly and monthly deposit, loss and wager limits. Limit decreases take effect immediately, while increases require confirmation and the expiry of the existing period. Cooling-off periods of one week, one month, three months or six months are available, along with self-exclusion for six, nine or twelve months or indefinitely. The policy warns that crypto deposits may bypass deposit and cooling-off restrictions, and that balances under exclusion require a support-mediated withdrawal subject to KYC. GamCare, Gamblers Anonymous and Gambling Therapy are linked as support resources. Enforcement of these tools has not been independently tested.
Complaints and Support
Zoome Casino lists email as a support channel, reachable at [email protected]. A formal complaints process, including escalation routes and response times, is not detailed in the supplied information.
Liability
Specific liability provisions are not detailed in the supplied information. The General Terms, with the English version prevailing, contain the operator's full liability clauses and should be reviewed directly on the site.
Governing Terms and Licensing Notes
The General Terms were last updated on 2026-02-13, and the English version prevails over any translations. The governing law is not specified in the supplied information. The site currently claims a Tobique Gaming Commission licence numbered 0000002. The TGC register confirms Novatrix S.R.L as a B2C licence holder expiring 2027-03-13, but its retrieved domain list does not include Zoome, so the brand-to-licence linkage remains a site claim. Casino Guru additionally lists a Comoros AOFA licence ALSI-202508056-FI2, which has not been independently confirmed with that regulator. Older Dama or Curaçao documents should not be treated as current licence proof.